Definition of Technical Support Analyst

Technical support is a range of services that provide assistance with the hardware or software of a computer, or some other electronic or mechanical device. In general, technical support services try to help the user to solve certain problems with a product instead of training or personalizing.

Most companies that sell hardwarEo software offer technical support analyst salary by phone or online. Institutions and companies usually have their own technical support employees. There are in turn multiple free places on the web regarding technical support, in which more experienced users help newbies.

Performance Areas

· Business
· Institutions
· Homes
· Anywhere where there is equipment to repair.

Skills of a Support Technician.

Like a maintenance technician, a support technician must possess real technical skills (for hardware and software) and the ability to know how to listen to users and act as a mediator. It must be methodical and analytical, it must be to judge the user's level of computer knowledge, it must also be able to perceive how to question the user and thus know how technical his vocabulary will be.

The support technician must have mastery of the physical and remote tools to do his job.

The support technician must meet certain characteristics:


  • Be specialized in support
  • Possess a high degree of ethics
  • Have a license or permission to perform such work.
  • Have the right equipment for the job.

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